Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
🔹 Important: Products purchased with beans (filled bean bags) are NOT eligible for return or refund due to the heavy and bulky nature of the item. Only bean bag covers (without beans) are eligible for return/exchange.
🔹 If you wish to exchange your bean bag cover for a different color, we can arrange that within the 7-day window, provided the item is unused, in original condition, and in its original packaging.
🔹 Mandatory Step: At the time of placing a return/exchange request, you must clearly mention the reason for return (e.g., damage, wrong item, defect, etc.) and share product images via email at info.uandidesigns@gmail.com. Without images and a valid reason, the return request will not be accepted.
To start a return or exchange, you can contact us at info.uandidesigns@gmail.com. Please note that returns will need to be sent to the following address:
U & I Designs, Ff21, Siddhi Elegant, Khodiyar, Lambha, Ahmedabad – 382405.
If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.uandidesigns@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges and replacement
Replacement/Exchange product will be delivered in 5-7 business days.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.uandidesigns@gmail.com.